The accessibility to the customer and tech support that a web hosting company offers will tell you a lot for the services that they supply too. If you can use just e-mail messages or tickets, you have most probably found a reseller not the hosting supplier. If this is the case, you'll have to wait for a couple of days to get a problem resolved as your reseller may not be checking their communication on a regular basis or they may need to get in touch with the actual web hosting company for extra assistance. When the provider provides you with several options for communication with quick response time which are available at any moment, they're most likely the top provider, not just a reseller. Therefore you'll enjoy prompt assistance and excellent support as they will have immediate access to the servers where your account will be created. Whatever the issue - technical or sales, it's always better to have the option to get in touch with your hosting company right away via your preferred method of communication.

24/7 Customer Support in Web Hosting

Our web hosting services offer you 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting solutions before you make a purchase or you are an existing customer and you have a question or a difficulty, you will be able to contact us anytime, including weekends and holidays. We have multiple channels to contact us - a couple of telephone lines worldwide for your convenience and live chat support for billing, pre-sales and general questions; email messages and support tickets for more technical matters or any troubles that need additional time to analyze and resolve. In contrast to various other web hosting suppliers, our trouble tickets have a warranted maximum response time of only 1 hour, so regardless of what the problem is, it will be resolved in a timely manner and you will not waste days in order to get something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you're able to benefit from our 24/7 tech support services even on public holidays. Your sites will be available at all times and so will we. With a lot of communication options, you are able to pick the best method to contact us and learn more about our solutions in case you do not have an account yet, or get support in case you are already our customer. You are able to call us, have a chat with a live consultant, send an e-mail message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have 1-hour reply time guarantee, even though it rarely takes more than 20 mins to get assistance no matter the nature of the trouble. With our customer and technical support services, we will be available for you whenever you need us, not a few days after that.

24/7 Customer Support in VPS Web Hosting

When you use our Linux VPS web hosting services, you won't have to wait for more than 1 hour so as to get assistance for any type of difficulty that you may experience regarding the server or the software which comes pre-installed with it. We guarantee this short response time for all of the support tickets which you open from your billing Control Panel or email messages which you send to our technical support crew. In addition, we have local telephone numbers in a number of countries around the world as well as a live chat service where we will assist you with pre-sales, billing and general questions. Customer and tech support is available 24/7/365 using the different methods of communication, so no matter what your question or issue is, there'll always be someone to help you right away. In the event that you need help with third-party software, which you cannot set up or which gives you troubles, you can take full advantage of the Managed Services upgrade package that we supply for all of our VPS plans.

24/7 Customer Support in Dedicated Servers Hosting

When you aquire a dedicated server through our company, you'll be able to contact us anytime using a number of channels and the maximum time that you will have to wait for a response is up to 1 hour, which means that you can forget all about waiting a whole day. Our customer and technical support service is available 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything relevant to the apps that are pre-installed on the server. To contact us about a technical matter, you can open a trouble ticket from the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any common questions or you'd like to learn more about our website hosting solutions before you order, you can take advantage of our live chat or you could call one of the local phone numbers that we have in several countries worldwide. If you'd like to have support for third-party software that you can't deploy or operate properly, you can add the Managed Services upgrade to your current package and our sysadmins will assist you.