In case you’ve ordered a hosting plan and you’ve got some inquiries associated with a specific function/feature, or in case you’ve encountered a certain problem and you need support, you should be able to contact the respective client care team. All hosting providers use a ticketing system regardless of whether they provide other means of contacting them along with it or not, due to the fact that the easiest way to resolve an issue most often is to open a ticket. This form of communication renders the responses exchanged by both parties easy to track and permits the tech support engineers to escalate the problem in the event that, for instance, a sysadmin has to interfere. In the general case, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you have to use at least 2 different accounts to contact the client support staff and to actually manage the hosting space. Constantly logging in and out of different accounts can often be a drag, not to mention the fact that it requires lots of time for most web hosting companies to respond to the tickets themselves.

Integrated Ticketing System in Web Hosting

With a web hosting from our company, you will never need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket whilst browsing your website files or editing different account settings. The ticketing system is being monitored 24-7 by our technical support team members and the response time is no more than 1 hour, but it seldom takes more than 20 minutes to receive support. In stark contrast with other hosting providers, we don’t charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regard to any billing or technical problem. In addition, you can see a selection of articles, which will help you resolve the most commonly encountered problems on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The trouble ticket system that we’re using is built into the Hepsia Control Panel, which we’ve created for our Linux semi-dedicated hosting, which means that you will not need one more support platform to contact our help desk support staff – you can do it on the spot in case you face a complication. Submitting a new ticket requires several clicks of the mouse and tracking down an older one is just as easy. Using our intelligent search filter, you can quickly find any ticket that you’ve posted in the past. You can send a ticket at any given point in time since our technical support team representatives are on duty 24/7/365 and answer in less than 1 hour, although it rarely takes that much to obtain a response. With Hepsia, you’ll have everything in one location and you can just forget about the need to use 2 or more platforms to solve a simple problem.