A live chat is among the ways of communication provided by some web hosting suppliers as part of their support service. Depending on the provider, the chat can be used for pre-sales, billing and/or tech support. This way of contact is quicker as compared to a support ticket and it makes it much less likely to misspell or misunderstand a word as compared to a telephone call with an agent. In addition, when the problem that you have requires some time to be examined and resolved, you can do something else at the same time instead of just waiting, like you'd have to do if you call. Also, you can employ a live chat assistance service totally free provided that you have web accessibility even if your website hosting supplier is based in another country and they don't have a local telephone number that you can call.

Live Chat Support in Web Hosting

As we acknowledge the fact that various troubles are quickly resolved when you speak with a live person, we provide a live chat service for all our prospective and active customers. The chat is available every single day and our customer care agents will help you with a variety of questions and situations. If you are not our customer yet, you'll be able to learn more about our web hosting packages and the web hosting platform in general so that you can be certain that your web sites will work properly on our servers. In case you already have an account and you have some questions or you encounter any kind of problems with any of our services, you can join us on our live chat and we can provide you with the needed details or assist you to troubleshoot the issue. You'll have to open a trouble ticket for some troubles which need longer time or the assistance of a system administrator, but for a variety of common issues you can get help right away.

Live Chat Support in Semi-dedicated Hosting

When you use the live chat support service that we supply with all of our Linux semi-dedicated hosting, you're able to find the replies for any questions you have or have lots of problems taken care of very quickly. Our service is online every single day, which means that you are able to speak with a representative even on holidays and weekends. In the event that you are unsure which plan would be better for your websites or if our state-of-the-art cloud hosting platform matches some system requirements, you may come on our live chat before buying anything. In case you're an existing customer, you can obtain more information about billing issues, account settings along with various common tech issues you may experience, for instance if you are unable to install an email account in a client on your personal computer. The live chat will save you plenty of time no matter where you are or when you get in touch with us.