One-Hour Response Guarantee in Web Hosting
If you are using one of our web hosting services and you have a query or stumble upon a certain problem, you can contact us 24-7-365 by submitting a client support ticket or by sending an e-mail and we’ll make certain that you have an answer in less than one hour. If the issue can be solved, we’ll do it before we reply to you, whilst in case there is something that you need to do on your end, we’ll provide you with all the needed info – what workable solutions to try, what settings to check, etc. Usually, you’ll get an answer within 30 minutes max, which means that waiting for hours and hours or even for more than 1 day to obtain assistance is something out of the question. Our one-hour response guarantee is valid for any inquiry that you might have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Since we are aware of precisely how important it is to obtain swift assistance, we promise that you’ll never need to wait for more than sixty minutes to obtain a reply to any trouble ticket that you submit through your semi-dedicated server Control Panel. As a matter of fact, you’ll rarely need to wait around for more than 20-30 minutes and this applies to any question no matter what its nature is – billing, general or technical. Also, our client and tech support staff will be at your service 24 hours a day, which is the reason why even if you post a ticket during official holidays, you’ll always receive an immediate response, which will contain the answer to a question, the solution to a complication or the info required to sort out an issue yourself – if there’s something that you have to do on your end. If you use our services, you will never need to waste a day awaiting a response like you would with many other companies.