There are plenty of web hosting providers on the market, still most of them are resellers that have restricted resources, particularly when it comes to support. One way to distinguish them is the option to contact the company over the phone. The type of support that you can have through this particular method of communication will vary based on the provider - a few of them offer experienced telephone support, others offer general and customer support only because some issues are more time-consuming and it would be far easier to be resolved via a trouble ticket, particularly if the situation needs to be escalated. Nonetheless, it is good to find that you could always reach your hosting provider because there're countless small-scale problems that can be managed efficiently and timely through a call, not mentioning that you're able to get more information regarding the services before you become a customer.

Phone Support in Web Hosting

As we have live phone support 14 hrs per day, you can get in touch with us and consult with our customer support agents to get more info about all of the web hosting services that we offer and make sure that our servers match the system requirements for your sites before buying anything. For your benefit, we now have telephone numbers on three different continents so that you will be able to call the one nearer to you - in the United States of America, the UK or Australia. In case you're already a customer, you will be able to call about general and billing matters, and about some technical issues. In case the trouble is strictly technical or it needs longer time to handle, you'll have to employ our ticketing system, that will allow both you and our technical support crew to keep track of the information provided by each side.

Phone Support in Semi-dedicated Hosting

The support services forall the semi-dedicated server packages that we supply feature live phone support for 14 hours daily. If you are unsure which plan will be appropriate for your web sites, you'd like to find out more about a plan's specs or you'd like to have any other kind of info about our solutions, you will be able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our support representatives will assist you. If you already have an account, you're able to contact us about general and sales issues, although we are often able to help with a large number of tech issues as well. For entirely tech troubles you will have to use our in-built ticketing system where the conversation between you and our technical support team will be in one place, which is the best option when the issue requires more time to be solved or it needs to be escalated to our system administrators.