Phone Support in Web Hosting
As we have live phone support 14 hrs per day, you can get in touch with us and consult with our customer support agents to get more info about all of the web hosting services that we offer and make sure that our servers match the system requirements for your sites before buying anything. For your benefit, we now have telephone numbers on three different continents so that you will be able to call the one nearer to you - in the United States of America, the UK or Australia. In case you're already a customer, you will be able to call about general and billing matters, and about some technical issues. In case the trouble is strictly technical or it needs longer time to handle, you'll have to employ our ticketing system, that will allow both you and our technical support crew to keep track of the information provided by each side.
Phone Support in Semi-dedicated Hosting
The support services forall the semi-dedicated server packages that we supply feature live phone support for 14 hours daily. If you are unsure which plan will be appropriate for your web sites, you'd like to find out more about a plan's specs or you'd like to have any other kind of info about our solutions, you will be able to call any of the local numbers that we have in the U.S.A., Great Britain and Australia and our support representatives will assist you. If you already have an account, you're able to contact us about general and sales issues, although we are often able to help with a large number of tech issues as well. For entirely tech troubles you will have to use our in-built ticketing system where the conversation between you and our technical support team will be in one place, which is the best option when the issue requires more time to be solved or it needs to be escalated to our system administrators.