Support Channels

  • 1 hour ticket response time

  • A 1–Hour Response Guarantee

  • We offer a one–hour response time guarantee for each ticket or email that you send to the technical support team. We will quickly respond to all common enquiries and forward right away the issue to our sysadmins in case any further assistance is required. If you take advantage of our Optional Managed Services package, we will carry out any of the included server administration services at a time that has been agreed upon upfront.

  • Top quality support service

  • A Top–Class Help Desk Service

  • We’ll be at your disposal 24/7 to respond to any questions that you may have about our Control Panel or any of the applications that we have installed on your behalf on the dedicated server. If you also require assistance handling server management tasks, you can take advantage of our Optional Managed Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as installation and troubleshooting procedures

  • Intuitive help center

  • A User–Friendly Help Area

  • Our Control Panel has been preinstalled for each Linux dedicated hosting server. Among its characteristics is a very handy integrated knowledge base that will walk you step by step on how to use it. Most of the instructional articles also video versions that demonstrate all the operations that you can carry out in a very illustrative manner. You will find the how–to articles and the video tutorials in the upper right corner of each Control Panel section.