Support Channels

  • 1 hour ticket response time

  • A User–Friendly Help Center

  • In the Control Panel you’ll find an exhaustive Help section offering a variety of help articles and frequently asked questions. They are compiled by our support team of practiced techs. Simply type in your question and our intelligent software will provide you with the most appropriate answer.

  • Top quality support service

  • Tutorial Videos

  • For those of you who want to learn how to resolve a regularly encountered problem by watching a how–to video clip, we’ve added a selection of video tutorials to our Control Panel. All the videos are short and simple to understand. They offer you visual presentations of different web site administration actions.

  • Intuitive help center

  • A Sixty–Minute Support Ticket Response Time Guarantee

  • With all our semi–dedicated servers, we offer a 24x7x365 help desk service with a 1–hour response time guarantee. A group of qualified customer service technicians will be online for you to reply to all the questions that you might have. During non–peak hours, an answer will be offered within just twenty minutes.